Privacy Policy

Our Commitment to Privacy

MedConnect HMR is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We understand the sensitive nature of health information and take our privacy obligations seriously. This policy applies to all users of our website and services, including General Practitioners, patients, and pharmacists.

Information We Collect

Website Visitors

When you visit our website, we may collect:

• Contact information such as name, email address, and phone number (when you submit forms)
• Technical information including IP address, browser type, and device information
• Usage data about how you interact with our website

General Practitioners

When General Practitioners refer patients, we collect:

• General Practitioner name, practice details, and contact information
• Patient demographic information (name, address, contact details, Medicare number)
• Relevant medical history and medication information
• Reason for referral and clinical concerns

Patients

When patients request a Home Medication Review, we collect:

• Personal details (name, address, phone number, email)
• General Practitioner details
• Information about medications and health conditions
• Eligibility information for Medicare-funded services

Pharmacists

When pharmacists join our network, we collect:

• Professional details (AHPRA registration, accreditation status)
• Contact information and practice location
• Professional indemnity insurance details
• Service area and availability

How We Use Your Information

We use the information we collect for the following purposes:

• To coordinate Home Medication Review referrals between General Practitioners and pharmacists
• To communicate with you about our services
• To send news, information about our activities, and general promotional material which we believe may be useful to you (unless you object)
• To monitor who is accessing the website and using our services
• To profile the type of people accessing the website to improve our services
• To comply with legal and regulatory requirements
• To improve our website and services

If you do not wish to have your personal information used for marketing purposes or any other specific purpose, you can contact us at any time to opt out.

Cookies and Web Technology

We may utilise "cookies" or other web technology which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. Cookies are small text files stored on your device that help us understand how you use our website. You can configure your browser to reject cookies, but this may limit your ability to use certain features of our website.

Disclosure of Information

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

We may share your information in the following circumstances:

• Healthcare Coordination: Patient information is shared between referring General Practitioners and reviewing pharmacists as necessary to provide Home Medication Review services
• Service Providers: From time to time, third-party service providers who assist us with our activities, such as website hosts, IT back-up service providers, and other IT or payment service providers, may have access to personal information held by us and may use this information on our behalf
• Legal Requirements: We will release information to approved authorities where suspicious activity is detected and will comply with any requests by officers of the law in their fulfilment of duties to investigate any illegal activity
• With Your Consent: We will not sell, rent, or share your personal information with third parties in other ways without your consent unless we are entitled by law to do so

Aggregated Data

To assist us in improving our products and services, we monitor aggregated data that is collected by our website and may share this with third parties collectively and in an anonymous way. This data will not reveal personal information and cannot be used to identify individuals.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure storage of electronic and physical records
• Access controls and authentication procedures
• Encryption of sensitive data during transmission
• Regular security assessments and updates
• Staff training on privacy and confidentiality obligations

Your Rights

Under Australian privacy law, you have the following rights:

• Access: You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website
• Correction: You are entitled to request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
• Deletion: You are entitled to request deletion of your personal information, unless we are required by law to retain it
• Opt-out: You can opt out of receiving marketing communications at any time
• Complaints: You have the right to make a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Health information related to Home Medication Reviews is retained in accordance with Australian healthcare record-keeping requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you wish to comment on or query our privacy policy, make an inquiry regarding any personal information relating to you which may be in our possession, or exercise any of your privacy rights, please contact us:

Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, you can make a complaint to us using the contact details above. We will investigate your complaint and respond within a reasonable timeframe.