Terms and Conditions

1. Introduction

Welcome to MedConnect HMR. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms and Conditions.

MedConnect HMR operates as a referral coordination service connecting General Practitioners, patients, and accredited pharmacists for Home Medication Review services across Western Australia.

2. Services

MedConnect HMR facilitates Home Medication Reviews by:

• Receiving referrals from General Practitioners
• Coordinating with accredited pharmacists to conduct Home Medication Reviews
• Managing the referral process and communication between healthcare professionals
• Ensuring compliance with Medicare and professional standards

Our services are provided in accordance with the Australian Government Department of Health Home Medicines Review Program guidelines.

3. Eligibility and Referrals

For General Practitioners: Referrals must be made for patients who meet Medicare eligibility criteria for Home Medication Reviews. General Practitioners remain responsible for their patients' overall care and treatment decisions.

For Patients: Patients must be eligible under Medicare guidelines and have a valid referral from their General Practitioner. Patients consent to having their health information shared between their General Practitioner and the reviewing pharmacist.

For Pharmacists: Pharmacists must hold current AHPRA registration, Home Medication Review accreditation, and professional indemnity insurance to participate in our network.

4. Professional Responsibilities

All healthcare professionals using our services must:

• Maintain current professional registration and accreditation
• Comply with relevant professional codes of conduct and standards
• Maintain appropriate professional indemnity insurance
• Protect patient confidentiality and privacy in accordance with Australian privacy laws
• Provide accurate and complete information in all referrals and reports
• Act in the best interests of patients at all times

5. Privacy and Confidentiality

We are committed to protecting the privacy of all users. Personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

For detailed information about how we collect, use, and protect your information, please refer to our Privacy Policy.

6. Fees and Payments

Home Medication Reviews are bulk-billed services for eligible patients under Medicare. There are no out-of-pocket costs for patients.

MedConnect HMR receives a coordination fee for facilitating referrals between General Practitioners and pharmacists. This fee does not affect patient care or service quality.

7. Limitation of Liability

MedConnect HMR acts as a coordination service only. We do not provide medical advice, diagnosis, or treatment. All clinical decisions remain the responsibility of the treating healthcare professionals.

To the maximum extent permitted by law, MedConnect HMR is not liable for any loss or damage arising from the use of our services, except where such liability cannot be excluded by law.

8. Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without notice.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of MedConnect HMR and is protected by Australian intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us: